Software Update for ConfigMgr 2007 SP2 Setup Wizard ended prematurely


Today I got a call from a customer that wanted me to add a new network driver for a Lenovo ThinkPad T410, to the boot image in ConfigMgr. The driver was a Windows 7 only driver, so I needed to apply the KB978754 hotfix first.

When I first tried to apply the hotfix I got the following error: Software Update for ConfigMgr 2007 SP2 (KB978754) Setup Wizard ended prematurely.


The hotfix is a standard MSI, so I added the log switch (SCCM2007-SP2-KB978754-X86-ENU.msi /l d:kb978754.log), and tried again. The setup was unable to stop the “tmlisten” service (Trend Micro OfficeScan NT Listener), so it was unable to continue.

I didn’t have permissions to stop the service, so I killed the process in Windows Task Manager.


After that I was able to install the hotfix, and the TmListen.exe started automatically again after a few minutes.

About Author

My name is Ronni Pedersen and I'm currently working as a Cloud Architect at APENTO in Denmark. My primary focus is Enterprise Client Management solutions, based on technologies like AzureAD, Intune, EMS and System Center Configuration Manager. I'm is also a Microsoft Certified Trainer and Microsoft MVP in Enterprise Mobility.

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